New Director at Memphis Animal Services Has High Hopes for the Shelter

Available at Memphis Animal Services. ID#A290525

The new head of Memphis Animal Services (MAS), Alexis Pugh, was mebrought in to try to make the animal shelter a more compassionate place. The first big step she’s taken is a huge one — and one that will save the lives of many dogs.

As of October 1st, MAS is not listing the breeds of dogs on kennel cards or in their files. Pugh shared the fact that when shelters assign breeds to incoming dogs, “We are guessing. Research has shown that determining breed based on visual identification is extremely unreliable. Professionals were only able to identify breeds correctly 25% of the time. We want to judge each animal based on its personality and individual characteristics, not a breed label (that would probably be incorrect).”

Available - ID#A290316
Available – ID#A290316

Her background would indicate that she is a superb candidate to implement change. Pugh told Shelter Me that before taking this position, she was the Executive Director of the Mid-South Spay & Neuter Services. Prior to that she was the Executive Director of the Humane Society of Memphis and Shelby County. She has been with MAS since mid-June.

Already the shelter has seen progress; Pugh is not shy about sharing the statistics. This year, the September live release rate was 65%. That is 11% higher than the live release rate in September of 2015. Why?

Pugh said, “This is reflective of new staff, who are able to better identify and market animals to individuals and rescuers. A lot of it has been strategic on the operational side. How do we spay and neuter quicker (so the animals aren’t taking up space in the shelter while waiting for the surgery so they can go home with the adopter).” Checking for heartworm quicker also helps — the heartworm status affects a rescue’s ability to pull a dog because of the high cost of heartworm treatment. Quicker heartworm checks result in dogs being pulled more quickly, and that leads to empty cages.

Available at Memphis Animal Services ID#A289036

Regarding how to save those animals in danger of euthanasia, Pugh is very clear. “We need to have better communication.” The shelter used to send out rescue pleas. According to Pugh, this was very labor intensive. “There was no way to know who was next and everyone was guessing.

Now every day there is an intake list with all the strays and owner surrenders. There is a critical list, the list of animals who will be considered for euthanasia when space is needed. We might not have to euthanize animals for several days, so some animals are on the list for a bit. These animals are the most critical, and it helps so people who want to save animals from euthanasia can target that list.”

Available at MAS as ID#A290595
Available at MAS as ID#A290595

What really upsets Pugh is when a dog dies due to lack of communication between rescuers and the shelter. “An example is a dog that had been here for two weeks. We put him on the critical list letting people know that he was in danger. The day after he was euthanized, a rescue called and said they had $700 in pledges, and why did we kill him? I went back to his notes and there was NOTHING in the notes to let us know he was being networked. Not one note from anyone.”

Pugh went on to say, “We have to be better in how we communicate.” She believes that there is too much negativity on social media. Instead of being angry at each other, she said, “(We) must be sad and angry together. Everyone is trying to do things to help — that’s how things are going to be fixed.”

Kennel card with no breed listed
Kennel card with no breed listed

Pugh has the support of Memphis Mayor Strickland. Improving the Memphis shelter was one of his campaign issues. According to Pugh, he is very invested in what happens at the shelter, and they meet regularly to talk about progress.

One step in that direction is that Pugh hired a certified professional trainer to be shelter supervisor. While her job is not training or assessing dogs, she is qualified to do that. It’s Pugh’s hope that she will be able to provide at least cursory behavior assessment for hard-to-read dogs or dogs whose behaviors might otherwise be misread.

One area that Pugh would like to see improve is the volunteer program. She told Shelter Me, “Yes, I need more volunteers. We never had a well-defined program to make it as effective as it could be.” Volunteers could help walk the dogs — their kennels do not have outdoor access. They could socialize and play with the dogs and help network them.

Pugh’s final thoughts were about her goals. She said, “My goal and focus is for our organization to really shoot to end euthanizing for space. I wouldn’t have taken this job if I didn’t think we could achieve it.”

Best of luck, Alexis Pugh. The animals of Memphis deserve it!




Pamela Kramer

​Animal lover and rescuer. Lives with 4 cats, 4 dogs, 1 bird, 2 frogs and usually one foster animal (and very understanding husband). Reviews books (especially about animals) and educates children about compassion toward animals. Former household animals include rabbits, rats, and other assorted creatures. Also writes at


  1. Julie says:

    I have been rescuing dogs from there this month. It has been a total nightmare dealing with them. They are the most unorganized shelter I have EVER dealt with. They mixed up I,D numbers several times and gave me the wrong dogs. Several times we were told the dogs were fixed and ready to go. Drove 2 hours one way only to be told they were NOT ready. Left and 30 minutes after leaving was called and told they are ready and have to be out within the hour. Then they lost one of the dogs my rescue paid the pull fee for and couldn’t find her for 2 days. One dog we rescued got sick with bacterial infection immediately after release. All the dogs were starving since they only feed them 1/2 cup of food per day. We would like to continue rescuing dogs from MAS but we need better communication and organization from them.

  2. Cindy G says:

    I lived in Memphis years ago, even adopted from the Memphis pound of the 1970s and am familiar with the dire situation of Memphis dogs. I rescued several Memphis street dogs. I am so glad progress has happened in this throw away and try to rescue and find homes for the forgotten dogs of Memphis. I am delighted to know of the mayor’s support and this wonderfully compassionate Ms Pugh.

  3. Nancy Williams says:

    I am glad to see someone is finally taking charge of the shelter…I have read some horrible things about your shelter I didn’t want to believe what I read, but it was out there for every one to read…Hope all the hard work pays off for you.

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